Returns & Exchanges
At KATSEYE Official Store, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange eligible items within 30 days of delivery provided they are in original condition with all tags attached.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all labels and tags are intact to maintain eligibility for a full refund.
Ship the Items
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing