Frequently Asked Questions
Everything you need to know about your KATSEYE order.
How long does shipping take for KATSEYE merchandise?
Domestic orders typically arrive within 5-7 business days, while international shipping can take 10-21 business days depending on your location and local customs processing.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached and the item is in its original packaging.
How do I determine my size?
Each product page includes a detailed size guide with measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your products limited edition?
Many of our collection drops are limited edition and may not be restocked once sold out. We recommend signing up for our newsletter to stay updated on new releases.